Support Policy.
If you have trouble accessing, downloading, opening, or using a SAGE9AI product, contact support@sage9ai.com and we will help with delivery, replacement files, setup clarification, or corrected instructions.
Digital products are delivered as downloadable materials. SAGE9AI will make a reasonable effort to help you access the product, replace missing or corrupted files, clarify setup, and provide corrected delivery instructions when needed.
How to contact support
Email support@sage9ai.com with the purchase email, product name, purchase date or receipt number if available, and a short description of the issue.
What we can help with
- Access, download, or file-opening issues.
- Missing, corrupted, or incorrect delivery files.
- Questions about where to start inside a product package.
- Clarifying setup steps, approval gates, or safe-use boundaries.
No outcome guarantee
SAGE9AI products provide educational, operational, setup, workflow, and AI-agent support materials. We do not guarantee specific business results, income, productivity gains, automation performance, model behavior, customer outcomes, or professional-advice outcomes.
Non-waivable rights
Nothing in this support policy limits any non-waivable rights you may have under applicable law.