Refund and Support Policy.
Recommended launch policy for SAGE9AI digital products, downloadable kits, templates, dashboards, prompts, and agent-stack materials.
Digital products are generally final sale once delivered. SAGE9AI will help with access, replacement files, and delivery issues, but refunds are limited to narrow cases such as duplicate purchase, technical non-delivery that cannot be fixed, materially defective files that cannot be repaired or replaced, or where required by law.
Support first
If you have trouble accessing, downloading, opening, or using a SAGE9AI product, contact support@sage9ai.com. We will make a reasonable effort to help you access the product, replace missing or corrupted files, clarify setup, or provide corrected delivery instructions.
Limited refund cases
- Duplicate purchase of the same product.
- Technical non-delivery that SAGE9AI cannot reasonably correct.
- Materially defective, corrupted, or unusable file that SAGE9AI cannot repair or replace.
- A refund required by applicable law.
To request review, email support@sage9ai.com within 7 calendar days of purchase or delivery and include the purchase email, product name, purchase date or receipt number if available, and a short description of the issue.
Non-refundable cases
- Buyer’s remorse or change of mind.
- Failure to use, implement, complete, or follow the product.
- Lack of expected business, income, productivity, automation, or AI-agent results.
- Dissatisfaction with third-party AI tools, platforms, model behavior, pricing, or availability.
- Unsupported hardware, software, accounts, workflows, or setup paths.
- Requests made after the refund-review window.
- Consulting, setup, implementation, or done-with-you service time once work has begun, unless the offer says otherwise.
No outcome guarantee
SAGE9AI products provide educational, operational, setup, workflow, and AI-agent support materials. We do not guarantee specific business results, income, productivity gains, automation performance, model behavior, customer outcomes, or professional-advice outcomes.
Non-waivable rights
Nothing in this policy limits any non-waivable rights you may have under applicable law.